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About Helios Sport:

We are a professional jersey customization specialist based in Hong Kong, offering high-quality jersey design and customization services for various sports such as football, basketball, and rugby. With over 100 design templates and advanced sublimation printing technology, we strive to complete your jersey customization within approximately 21 days, ensuring competitive pricing. Whether you are a team or an individual customer, we are dedicated to meeting each customer’s specific needs, providing satisfaction at a reasonable price.

Mission & Vision

Our mission is to assist sports enthusiasts and teams in customizing jerseys that showcase their style and unity by combining 24-hour online self-service ordering with over 100 design templates. We are committed to ensuring that each product reflects our dedication to quality and customer satisfaction while using online self-design. Our goal is to become the preferred jersey customization service provider in the Hong Kong region.

Our vision is to become the most influential and well-known online self-service jersey customization brand in Hong Kong. Through continuous innovation, customer-oriented service, and exceptional quality, we aim to provide affordable jersey ordering services to the public. We aspire to be a top choice in the industry and expand our business to other countries and regions, becoming a leading brand in Asia and globally.

FAQ

Under normal circumstances, it takes 14 – 21 working days for the shirt to be produced.

Here’s the SEO-friendly translation in English: “If a customer decides to proceed with sampling, they must first pay a sampling fee, which ranges approximately from 300 to 500 yuan. If the customer confirms a bulk order, they can receive a refund of all or part of the sampling fee. The refundable fees are as follows:”

Within 30 days, completing 200 pieces allows for a 100% refund of the sampling fees.

Certainly! Customers can contact our staff via WhatsApp. We will do our best to find a design similar to your preferences from our wide range of styles and make modifications accordingly, or redesign it according to your specifications.

If you have specific requirements regarding jersey fabric or tailoring, feel free to let us know, and we will be happy to accommodate your requests.

In theory, we accept orders of any quantity, but charges vary depending on the quantity. For orders of 5 items or fewer, charges are based on sampling fees.

Our company is registered for commercial purposes and operates with our own studio. If customers wish, they are welcome to visit our studio where dedicated staff will assist them.

The address of the company’s studio is: Room 1509, Kowloon Plaza, Lai Chi Kok

Contact: +852 3565 6336
WhatsApp: 9293 5759

Email: sales@heliosgroup.com.hk

Each jersey may vary in dimensions, so please refer to the specific size chart before placing your order. If you have any questions about measuring dimensions, please ask our staff. Jerseys are hand-measured and hand-sewn, so there may be a 1-2cm deviation.

If customers discover any damages, stains, or printing errors on the jersey upon receipt, they should inform our staff. If the error is confirmed to be our responsibility, we will replace it free of charge. However, customers must bring the defective jersey to our studio for replacement. Jersey production will adhere to the final approved design and order details, so customers are advised to carefully review all details in the final design proof, including pattern size, placement, and other specifics.

We currently do not offer add on printing services

Yes, if you find a design you like on our website but it’s not available on the jersey type you want, for example, if you like a design from a rugby jersey and want it applied to a football jersey, you can contact our staff and we will make arrangements for you.

Customers are required to pay at least 50% of the total order amount as a deposit. If the total order amount is less than $2000, full payment is required upfront. The remaining balance must be settled upon receipt of the goods. Failure to do so may result in our company refusing to release the goods to the customer. For orders totaling $3500 or more, paid in full at once, we offer free delivery service.

Unless the product is permanently out of stock or the customer requests cancellation before production begins, deposits paid cannot be refunded.

1. Cash payment

2. Bank Transfer:

HSBC

741-235774-838

Helios (HK) Group Limited

Please provide our staff with the deposit slip after making the transfer.

3. Cheque payment

Payee: Helios (HK) Group Limited

Helios (HK) Group Limited

4. PayMe

Customers can check with our staff about the phone number for Payme payment

5. FPS

Credit card payment

*There may be a fee for credit card payment